Omnichannel Retail Success Strategist

4 weeks ago


Hyderabad, Telangana, India Ginesys One Full time

Job Description

 

At Ginesys One, we're looking for an experienced Senior Customer Success Manager to join our dynamic team. The ideal candidate will have a proven track record of managing and retaining high-value clients in the retail industry.

 

About Us

Ginesys One is India's best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail, and distribution. With a team of 400+ employees, we're expanding rapidly across major cities in India.

 

Job Responsibilities

  1. Build and maintain strong relationships with key stakeholders within assigned high-ticket accounts.
  2. Develop and execute customer success plans, including onboarding, training, and ongoing support.
  3. Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
  4. Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.

 

Requirements

  • Bachelor's degree in Business Administration, Accounts, or a related field.
  • Minimum of 6 years of experience in a customer success role, preferably in a SaaS company.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.

 

Benefits

  • We offer a competitive salary of ₹1200000 per annum.
  • We provide comprehensive health insurance coverage and excellent rewards and recognition policy.
  • We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach.


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