Senior Universal Banker
4 weeks ago
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Role Purpose
In line with the TCF principles, the organization has changed its approach from mere transaction processing outlets to need-based sales. The PSE would be responsible for implementing TCF principles in their day-to-day dealings with customers. The major function of this role is to ensure effective delivery of branch customer interface functions in the front office and teller areas to achieve a high level of customer satisfaction along with operational efficiency.
Impact on the Business / Function
- Contributes to improving productivity in the branch
- Branch hygiene standards
Customers / Stakeholders
- Ensure positive customer experience and manage complaints/escalations
Leadership & Teamwork
- Establish mutual respect and trust in dealing with others
Operational Effectiveness & Control
- Adherence to overall operational standards set by the bank
- Comply with the applicable laws, regulations, Group, and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day-to-day operations
- Remain alert and promptly report to the Sanctions Officer/INM FCC office/Line manager (as applicable and required by the AML and sanction policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures
- Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities
- Support the Country or Regional FCC AML Office/AML Investigations by providing additional information when required
- Responsible for attending and successfully completing the AML and Sanctions-related assigned training in the mandated timeframe
- Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC
- Requesting additional AML training that you deem necessary or appropriate to perform your job through your entity manager
- Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP
- Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments, and pouch and mail
- To be aware and identify high-risk indicators for various products and services offered by INM RBWM, such as cash, insurance, credit cards, etc.
- Ensure that all records are obtained in respect of INM RBWM customers or new-to-bank customers for any products and services provided by HSBC are as per the process laid down
- Must ensure that the prescribed process is being followed while dealing with non-HSBC customers' requests for monetary instruments and wire transfers
- Ensure adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services, and payment transparency Line of Business Procedures
- To be aware of AML risk posed by pouch and mail, monetary instruments, cash services, and wire transfer services and should undergo the mandatory training for the same
- Necessary remediation steps need to be undertaken in case of any breach or non-adherence to the policy laid down in the LoBP
- Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, else raise it to the line manager for further clarification
- The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to the customer in an effective and polite manner
- Ensure adequate due diligence is undertaken by the individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with the customer profile
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