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Operations Manager
1 month ago
At Olyv India (formerly SmartCoin), we are seeking an experienced Operations Manager to join our team. As a key member of our dialer administration team, you will be responsible for creating and implementing dialing strategies and campaigns that align with our company's goals.
Key Responsibilities:- Create and implement dialing strategies and campaigns that meet company objectives.
- Liaise with the technical team to resolve dialer issues and maintain high-level customer service.
- Implement, control, and evaluate calling strategies on the predictive dialer.
- Monitor and troubleshoot campaign performance to ensure compliance and optimal results.
- Provide ad-hoc support to the dialer contact center environment as directed by management.
- Report and analyze dialer performance to identify areas for improvement.
- Minimum 1 year of dialer administration/management experience.
- Matric and/or Diploma in Information Technology.
- Minimum 1 year of experience in interpreting call center analytics.
- Proven record of effectively analyzing business data.
- Knowledge and experience in using a dialer system.
- Intermediate to advanced proficiency in Excel.
- Basic statistical knowledge.
