Operations Manager
1 week ago
About the Role
Job Summary
We are seeking a highly skilled and experienced Operations Manager to join our team at Rentokil Initial. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our service delivery team, ensuring that our customers receive the highest level of service and support.
Key Responsibilities
- Service Delivery
- Ensure that our service delivery team is equipped with the necessary skills and knowledge to deliver exceptional service to our customers.
- Develop and implement strategies to improve service delivery and customer satisfaction.
- Team Management
- Lead and manage a team of service delivery professionals, providing guidance and support to ensure they are able to perform their duties to the highest standard.
- Operational Efficiency
- Identify areas for improvement and implement changes to increase operational efficiency and reduce costs.
- Customer Relationships
- Build and maintain strong relationships with our customers, understanding their needs and preferences to deliver tailored solutions.
Requirements
Competencies
- Proven experience in operations management or a related field.
- Excellent leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and analytical skills.
Education
Bachelor's degree in a related field, such as business administration or operations management.
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