Operations Manager

2 weeks ago


Bengaluru, Karnataka, India Cloudphysician Full time
About Cloudphysician

Cloudphysician is a healthcare company that is revolutionizing the delivery of critical care through innovative patient-centric solutions. Our cutting-edge technology, designed and developed in-house, increases access to care across the globe.

We have a dedicated 24/7 Care Center in Bangalore, staffed by a highly qualified and trained critical care team, including super-specialist doctors, nurses, dieticians, and pharmacologists. Our team uses our proprietary platform, RADAR, to connect to hospital ICUs and oversee the care of critically ill patients across multiple regions.

RADAR, built by our team of technology experts, incorporates automation, computer vision, real-time video, and data analytics to help expert care providers connect to and provide care to patients. As of our latest updates, we have cared for nearly 80,000 intensive care patients across 18 states in India, saving numerous lives.

Job Title: Operations Manager

About the Role

This is an exciting opportunity for a highly driven individual to manage our Care Center operations effectively and efficiently. The successful candidate will have expertise and experience in core operations management, working with various stakeholders to ensure smooth operations, measuring efficiency, and optimizing processes.

This role will be the primary link between the Care Center team (clinical and customer support teams) and the account management team. The Care Center's internal operations are centered around a team of critical care doctors and trained nurses delivering clinical care remotely to multiple ICUs across the country.

The operations manager will be responsible for streamlining and augmenting defined processes, auditing, establishing workflows, and developing innovative changes to workflows and the functioning of the day-to-day Care Center operations. This will involve working closely with the physician and nursing team leaders, as well as the customer support team.

Responsibilities:

  1. Develop, implement, and drive successful operations at the Care Center, managing workflows and escalations across different teams (physician, nursing, customer support, tech, and IT).
  2. Identify and fulfill partner hospital goals and manage workflows, creating and executing communication and clinical workflows specific for new partners.
  3. Proactively address and solve problems to meet clinical excellence goals.
  4. Create, maintain, and update a document containing client-focused template-based and specific operational information for all partner hospitals.
  5. Foster a positive work culture and promote teamwork.
  6. Manage patient load for the clinical team, including capacity management.
  7. Analyze and report on trends at the Care Center level and at the partner hospital level, liaising with account management teams to ensure relationship management and process improvements at the bedside.
  8. Ensure services performance and scalability, identifying improvement goals.

Requirements:

  • MBA from a premier university
  • Knowledge of organizational effectiveness and operations management
  • Highly organized and ability to multitask
  • Self-driven and proactive
  • Excellent communication and interpersonal skills
  • Experience in the healthcare industry will be an added advantage

How to Apply:

  • Please send your resume to careers@cloudphysician.net along with two references.


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