Operations Manager
2 weeks ago
About the Role
The Manager - Operations will lead and manage a team of high-performing individuals responsible for end-to-end pricing operations management of retail categories in various Amazon international marketplaces.
Key Responsibilities
- Organize, plan, prioritize, and schedule work assignments.
- Own the production and quality Key Result Areas (KRAs) for the team.
- Manage performance measured on operations/business goals and Service Level Agreement (SLA) metrics.
- Influence peers and stakeholders in other functions to achieve operational and business goals.
- Be the first point of contact to the retail teams of Amazon worldwide.
- Interface and drive agenda with automation and technology teams to build scalable solutions.
- Ensure the safety, security, and integrity of Amazon's systems and data.
- Identify individual strengths of team members and contribute to talent advancement and succession planning opportunities.
- Actively seek to understand Amazon's core business values and initiatives and translate them into everyday practices.
Some Key Result Areas Include
- Meeting operational and business goals.
- Driving appropriate data-oriented analysis, adoption of technology solutions, and process improvement projects to achieve operational and business goals.
- Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
- Ensuring high-quality standards for interviewing and hiring employees at all levels of the organization.
- Executing specific people programs on coaching and development and team engagement.
Requirements
- 2+ years of program or project management experience.
- 2+ years of team management experience.
- Knowledge of Microsoft Office products and applications, especially MS Excel, Word, and PowerPoint at an advanced level.
- Experience leading process improvements.
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