IT Operations Manager
2 weeks ago
Job Title: IT Operations Manager
Job Summary
The IT Operations Manager is responsible for overseeing all IT operations within a country, ensuring proper and adequate service for all local departments on IT-related issues.
Main Responsibilities
- Ensure the constant availability of IT services and plan, organize, and improve necessary end-user equipment according to local business needs and company standards.
- Coordinate activities with local data line and telephone providers, managing telecommunication systems.
- Ensure network and server availability and security, supervising central IT services.
- Manage local helpdesk operations and first-level IT support in accordance with local requirements.
- Initiate second-level support procedures and resolve issues in the context of escalation management.
- Ensure local information security, data protection, and data confidentiality.
About You
As the IT Operations Manager, you will be responsible for overseeing the 24x7 operations of the team, ensuring all Service Level Agreement (SLA) deliverables are met, and managing incident response activities to protect the organization from cyber threats.
What We Offer
As a member of our team, you will have the opportunity to work closely with other security architects and business units to safeguard our IT systems.
Join us in our mission to protect our organization's IT systems and ensure the highest level of security.
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