Regional Service Delivery Specialist

20 hours ago

Vizag, Andhra Pradesh, India beBeeRegional Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Regional IT Demand Operations Manager Job">">

We are seeking an experienced Regional IT Demand Operations Manager to bridge local vendors, SPOCs, and central IT—driving standardized service delivery, compliance, and operational excellence.

This role serves as the first layer of demand operations outside a specific region, ensuring alignment of regional IT services with global corporate standards. You will manage procurement and finance processes, oversee vendor performance, and act as the escalation point for localized IT and service issues.

">Key Responsibilities
  • Act as the liaison between local business SPOCs/vendors and central IT.
  • Ensure local IT services (internet, telecom, printers, etc.) are standardized under corporate control.
  • Oversee procurement processes, ensuring purchase requests/ purchase orders are created and processed accurately.
  • Coordinate with finance teams to validate, approve, and process invoices on time.
  • Ensure compliance with local/regional regulations, including contract and legal requirements.
  • Align regional IT setups with global standards and processes.
  • Provide troubleshooting and coordination support for non-standard applications and issues.
  • Act as the escalation point for SPOCs facing complex IT/service challenges.
  • Support contract management and monitor vendor performance.
  • Maintain documentation, reporting, and compliance records for regional services.
Required Skills & Qualifications
  • 15+ years of experience in IT service management, vendor management, or demand operations.
  • Strong knowledge of procurement processes (purchase request/purchase order lifecycle, invoice management, vendor payments).
  • Hands-on experience managing IT services (telecom, networking, printing, vendor contracts).
  • Good understanding of ITIL-based service management (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes.
  • Familiarity with local compliance requirements for IT contracts and services.
  • Strong stakeholder management, troubleshooting, and coordination skills.
Benefits

If you're ready to take ownership of regional IT demand operations in a fast-growing global company, we'd love to connect with you. Apply today and be part of our digital-first journey.

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