Regional Learning Services Coordinator

4 days ago

Vizag, Andhra Pradesh, India beBeeProgram Full time ₹ 30,00,000 - ₹ 80,00,000
About the Role

Emeritus aims to make high-quality education accessible and affordable globally. We collaborate with top-tier universities worldwide.

We offer short courses, degree programs, professional certificates, and executive programs to help individuals learn new skills and transform their lives.

Our unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches.

We have educated over 250,000 individuals across more than 80 countries.

Job Overview

We are seeking a Program/Admissions Coordinator to support learners in our LATAM region.

The ideal candidate will have excellent Spanish/Portuguese communication skills, flexibility to work night shifts (India based), and a willingness to handle communication across various channels.

Main Responsibilities
  1. Learner Support: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions to enhance learner satisfaction.
  2. Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  3. Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  4. Quality Control: Ensure all communications meet quality standards and brand guidelines.
  5. Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  6. Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  7. Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
  8. Performance Metrics: Meet key KPIs like QA, CSAT, and SLA while ensuring a high-quality participant experience.
Requirements
  • Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.

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