Customer Relationship Specialist

1 day ago


Chennai, Tamil Nadu, India beBeeRelationship Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description">Build relationships, deliver results in a fast-paced environment where no two days are the same. You will focus on creating value for current and new customers while working with our internal teams to drive business outcomes.">
  • Key Responsibilities:
  • Provide ongoing support and share best practices, insights, and product knowledge with customers.
  • Manage cases efficiently, ensuring high customer satisfaction.
  • Develop strong product expertise and provide training and ongoing support as required.
  • Offer feedback and advocacy on customer pain-points to internal teams.
  • Handle inbound chats and emails professionally, resolving customer inquiries and requests.
  • Work with internal teams to ensure prompt and accurate order processing and delivery.
  • Escalate customer feedback as necessary.
">Required Skills and Qualifications">To succeed in this role, you should possess:">
  • At least 2 years of experience in a Customer Service or Customer Success role, preferably within the Consulting and Transport Logistics industry.
  • Excellent interpersonal, written, and verbal communication skills.
  • A strong team player ability to manage multiple stakeholders.
  • Adaptability and the ability to thrive in changing environments.
  • Strong networking and relationship-building skills.
">Benefits">This is an exciting opportunity to work in an international business setting known for its diversity and pace. You will be part of a global leader in integrated logistics, continuously pushing boundaries and setting new standards for efficiency, sustainability, and excellence.

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