Endpoint Support Specialist

4 weeks ago

Bengaluru, Karnataka, India ATS Automation Full time
Job Summary

ATS Automation is seeking a skilled Endpoint Support Technician to join our team. As an Endpoint Support Technician, you will be responsible for providing high-quality support for all company endpoints and services. This includes troubleshooting and resolving technical issues, configuring and maintaining endpoint devices, and providing training and documentation to end-users.

Responsibilities:
  • Act as the primary point of contact for day-to-day endpoint software support, including SCCM and Intune.
  • Evaluate, prioritize, and address tickets as they arrive to the End User Technology Support queue while maintaining the appropriate SLAs.
  • Develop and maintain positive relationships with internal and external stakeholders while striving to attain the highest level of customer service and satisfaction.
  • Use Microsoft SCCM & Endpoint Manager to build and deliver software and patches to all endpoints, and image our fleet of computers for repairs, evergreening, and computer refreshes.
  • Configure computers with commonly used software products such as Windows 10, Office 365 applications, SolidWorks, VPN client, Adobe suite, and other related engineering software.
  • Provide support and administration for iPhone mobile devices, telephony, conferencing, and communication technologies.
  • Provide support and training for all end-user productivity technologies such as Microsoft 365 applications and other collaboration productivity tools.
  • Conference room equipment setup, support, and preventative maintenance for TVs, projectors, and other AV equipment.
  • Troubleshoot Windows network accounts, inclusive of password resets, account lockout, enabling/disabling accounts using Azure AD.
  • IT asset purchasing, tracking, inventory, e-waste, and disposal of PC hardware and peripheral equipment.
  • Computer virus and malware removal and administration.
  • Printer/photocopier setup, service administration, and support requests.
  • Assist in setting up and providing support for virtual machines in VMware Horizon Client and VMware Workstation.
  • Provide basic training on the use of VPN and various ATS standard software to new users when required.
  • Contribute towards the internal knowledge database (Confluence) to allow team members to utilize the necessary resources to troubleshoot problems.
Requirements:
  • 2-3+ years of related Service Desk, Desktop Support, End User Services, or System Administration experience.
  • Troubleshooting skills for both PC hardware and software, including Active Directory, Office applications, Exchange/E-mail, and virtual desktop infrastructure.
  • Expert knowledge and experience with the latest Windows desktop operating systems.
  • Expert knowledge of PowerShell scripting, GPO, Microsoft SCCM/Endpoint Manager, Intune, or similar technologies.
  • Knowledge of iOS & iPhone as well as MDM platforms would be an asset.
  • Hand-on experience with Microsoft 365 technologies and administration.
  • General network communications knowledge with switches, routers, TCP/IP, wireless, DNS/DHCP.
Qualifications:

Education: Any graduate program majoring in Computer Science or a related study.

Certifications such as CompTIA A+, Server+, Network+, MCSE, CCNA, ITIL would be an asset.

About ATS Automation

ATS Automation is an industry-leading automation solutions provider to many of the world's most successful companies. We use our extensive knowledge base and global capabilities in custom automation, repeat automation, automation products, and value-added services to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products, and energy.

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