Endpoint Management Specialist
1 month ago
We are seeking a highly skilled Endpoint Management Specialist to oversee and support our organization's endpoint management infrastructure, utilizing cutting-edge technologies like Microsoft Intune and System Center Configuration Manager (SCCM). In this role, you will be responsible for configuring, deploying, securing, and maintaining devices across the enterprise. You will collaborate closely with the IT Operations team to ensure that endpoint management aligns with organizational policies and security standards.
Key Responsibilities- Endpoint Management:
- Implement and manage mobile device management (MDM) and mobile application management (MAM) solutions using Microsoft Intune.
- Administer System Center Configuration Manager (SCCM) for managing physical and virtual endpoints across the organization.
- Manage Windows Autopilot and other deployment technologies to provision devices quickly and securely.
- Security & Compliance:
- Develop and enforce security policies for endpoint devices, including enforcing encryption, password policies, and application whitelisting.
- Implement security updates and patches through Intune and SCCM to ensure all devices are compliant with organizational security standards.
- Troubleshoot and resolve issues related to endpoint security, compliance, and deployment.
- Deployment & Configuration:
- Deploy operating systems, applications, and configurations to devices using SCCM and Intune.
- Automate and streamline device lifecycle management, from provisioning to retirement.
- Monitor and maintain endpoint health and performance using SCCM and Intune reporting tools.
- User Support & Troubleshooting:
- Provide end-user support for device-related issues, including OS, application, and security-related problems.
- Work with support teams to resolve device-related incidents and escalations.
- Documentation & Reporting:
- Create and maintain technical documentation for endpoint management processes, policies, and configurations.
- Generate regular reports on device compliance, deployments, and security updates.
- Collaboration & Communication:
- Collaborate with cross-functional teams, including infrastructure, security, and network teams, to ensure successful endpoint management integration.
- Keep stakeholders informed of endpoint management status, challenges, and opportunities for improvement.
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