Technical Customer Advocate

5 days ago

Cochin, Kerala, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,20,00,000

Are you passionate about delivering exceptional customer experiences and solving complex technical problems?

About the Role:
  • This position involves working as a professional who can handle customer service efficiently.
  • The successful candidate will be able to analyze issues, identify root causes, and provide effective solutions.
  • You should have strong communication skills, both written and verbal, to effectively interact with customers.
  • We are looking for someone who is self-motivated, flexible, and possesses excellent problem-solving skills.
Key Responsibilities:
  • Deliver high-quality customer support through various communication channels.
  • Analyze customer complaints and resolve them promptly.
  • Provide training and guidance to less experienced staff members.
  • Collaborate with cross-functional teams to improve overall performance.
  • Stay up-to-date with industry trends and best practices.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • At least 3 years of experience in customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Familiarity with CRM software and tools.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals.

If you think you have what it takes to excel in this role, please submit your application.

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