Lead Ecommerce and Telesales Operations

7 days ago

Mumbai, Maharashtra, India beBeeEcommerce Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: Ecommerce Telesales Professional

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  • Ecommerce Telesales Professional Job Description:

We are seeking a highly skilled and experienced ecommerce telesales professional to lead our team in driving sales and customer engagement. As a key member of our organization, you will be responsible for setting up a customer-focused tele-calling centre and team, laser focused on solving for the needs of the customer and maximising lead to issuance conversion rates.

  • You will work closely with our marketing team to understand digital marketing fundamentals and drivers, and collaborate to optimise and refine quality of leads generated.
  • A strong understanding of market trends and customer needs is essential, as you will work with our product team to create compelling differentiated propositions for the D2C channel.
  • In addition, you will collaborate with marketing, product, and technology teams to reimagine and continuously optimize the online customer buying journey, to build the best-in-class journey in the market.
  • As a leader, you will mentor, motivate, inspire, engage and manage a team of ecommerce and telesales professionals to go the extra mile, display empathy at their core, understand customer needs and recommend suitable solutions.
  • Furthermore, you will monitor sales performance, and leverage data and analytics to implement continuous improvements, maximise conversion rates and achieve operational excellence.
  • Last but not least, you will ensure compliance with regulatory requirements and maintain high standards of customer service.

Required Skills and Qualifications:

  • Bachelor s degree in business, Marketing, or a related field; MBA preferred.
  • Minimum of 12-15 years of experience in ecommerce and telesales, with at least 3 years in a leadership role.
  • Proven track record of driving sales and customer engagement in the health insurance sector.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in digital marketing tools and CRM systems.
  • Ability to thrive in a fast-paced and dynamic environment.

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