Sales Cart Recovery Specialist

18 hours ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

Empower individuals to live and work better with innovative ergonomic solutions designed to improve comfort, health, and productivity.

About the Role
  • Contact customers who have abandoned their carts through various communication channels such as email, phone calls, or messaging platforms.
  • Persuade customers to complete their purchases by addressing their concerns, offering assistance, and providing incentives if necessary.
  • Assist in optimizing cart recovery strategies by analyzing customer behavior, identifying patterns, and suggesting improvements to increase conversion rates.
Key Responsibilities:
  • Maintain accurate records of customer interactions and follow-up actions taken to ensure efficient tracking and reporting.
  • Collaborate with cross-functional teams, including marketing and customer support, to coordinate efforts and enhance the cart recovery process.
  • Stay updated on industry trends, best practices, and technological advancements related to cart recovery techniques.
  • Continuously monitor and evaluate the effectiveness of cart recovery campaigns, making adjustments as needed to achieve desired outcomes.
What You Bring
  • A proven track record of successfully recovering abandoned carts and improving overall sales performance.
  • Strong analytical skills to analyze customer behavior and identify areas for improvement.
  • Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders.
  • A willingness to stay up-to-date on industry trends and best practices to continuously improve cart recovery strategies.

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