Sales and Customer Engagement Professional

1 day ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000

Job Title: Sales and Customer Engagement Professional

Freo is a leading D2C brand specializing in innovative ergonomic products designed to improve comfort, health, and productivity.

We pride ourselves on delivering exceptional quality, customer-centric design, and a work environment that fosters growth and innovation.

The role involves interacting with customers who have abandoned their carts through various communication channels such as email, phone calls, or messaging platforms.

A strong focus will be placed on persuading customers to complete their purchases by addressing their concerns, offering assistance, and providing incentives if necessary.

The ideal candidate will possess excellent communication skills, both verbal and written, with the ability to engage and persuade customers effectively.

A detail-oriented and organized approach to managing customer data, tracking interactions, and documenting follow-up activities is also essential.

Responsibilities:

  • Contact and engage customers who have abandoned their carts through various communication channels such as email, phone calls, or messaging platforms.
  • Persuade customers to complete their purchases by addressing their concerns, offering assistance, and providing incentives if necessary.
  • Assist in optimizing cart recovery strategies by analyzing customer behavior, identifying patterns, and suggesting improvements to increase conversion rates.
  • Maintain accurate records of customer interactions and follow-up actions taken to ensure efficient tracking and reporting.
  • Collaborate with cross-functional teams, including marketing and customer support, to coordinate efforts and enhance the cart recovery process.
  • Stay updated on industry trends, best practices, and technological advancements related to cart recovery techniques.
  • Continuously monitor and evaluate the effectiveness of cart recovery campaigns, making adjustments as needed to achieve desired outcomes.

Requirements:

  • Strong communication skills, both verbal and written, with the ability to engage and persuade customers effectively.
  • Ability to handle objections from customers with professionalism and empathy, turning concerns into opportunities to provide solutions.
  • A detail-oriented and organized approach to managing customer data, tracking interactions, and documenting follow-up activities.

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