Customer Support Representative

5 days ago


Thrissur, Kerala, India DigitalTek Solutions Full time
About Us

At DigitalTek Solutions, we're a trusted provider of managed services staffing, staff augmentation, and IT consulting. With over a decade of expertise, we deliver tailored solutions to Fortune 1000 companies across North America.


We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving various industries including banking, finance, insurance, manufacturing, automotive, and more. Our commitment to excellence and deep industry knowledge ensures we meet the evolving needs of our clients with precision and innovation.


Job Overview

We're seeking a friendly and detail-oriented Customer Service Assistant to provide excellent support to our customers and ensure a positive experience.


Responsibilities:
  • Respond to customer inquiries via phone, email, or chat promptly and professionally.
  • Provide accurate information about products, services, and company policies.
  • Assist customers with order placement, tracking, and returns.
  • Address and resolve customer complaints or escalate issues to the appropriate department.
  • Maintain detailed records of customer interactions, transactions, and feedback in the company's CRM system.
  • Process refunds, exchanges, or adjustments in line with company policies.
  • Collaborate with other departments to ensure timely resolution of customer concerns.
  • Identify and report recurring customer issues to improve processes and services.
  • Assist in maintaining the company's knowledge base or FAQs with up-to-date information.
  • Follow up with customers to ensure satisfaction and gather feedback.

Qualifications and Skills

To be successful as a Customer Service Assistant, you'll need:


  • A high school diploma or equivalent; additional certifications in customer service or a related field are a plus.
  • Proven experience in a customer service role or similar position.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Attention to detail and commitment to delivering high-quality service.

Why Work with Us?

We foster a collaborative and innovative work environment where you'll have opportunities to grow professionally. You'll gain hands-on experience working on cutting-edge projects, receive mentorship from industry experts, and be part of a supportive team committed to your success.


The estimated salary for this position is $50,000 - $60,000 per year, depending on location and experience.



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