Strategic Client Engagement Specialist

2 days ago

Aurangabad, Maharashtra, India beBeeClientEngagement Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview:

The ideal candidate will be a seasoned professional with a proven track record of delivering exceptional client experiences. In this role, you will serve as the primary point of contact for our clients, providing expert guidance and timely responses during business hours.

Key Responsibilities:

  • Serve as the central point of contact for clients, fostering strong relationships and ensuring seamless communication.
  • Proactively address client concerns and resolve issues efficiently to enhance satisfaction and retention.
  • Collaborate closely with internal teams to understand client needs and deliver tailored solutions.

Consultative Sales:

  • Identify client needs and recommend appropriate products or services, positioning them as the best solution.
  • Convert client inquiries into sales opportunities, driving revenue growth and exceeding individual and team success goals.

Relationship Building:

  • Develop and nurture long-term relationships with clients to foster loyalty and repeat business.
  • Work collaboratively with internal teams to ensure a cohesive approach to client management and support.

Operational Excellence:

  • Coordinate with various departments to ensure smooth client onboarding and service delivery.
  • Assist in the development and updating of client-facing materials, such as FAQs and product guides.

Market Insight & Reporting:

  • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
  • Own reporting and insights on client engagement, product performance, and market trends, as needed.

Requirements:

  • Bachelor's degree.
  • 2+ years of experience in a multinational client-facing professional services environment.
  • Persuasive communication, negotiation, and relationship-building skills.
  • Proven ability to drive sales and achieve goals.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to work effectively in a dynamic, team-oriented environment.

You Bring:

  • An ownership mindset and a client-first approach for delivering outstanding service.
  • Agility to work with global stakeholders across time zones.
  • A proactive approach to identifying opportunities and solving problems.
  • The ability to work independently and as part of a collaborative team.
  • An eagerness to learn and stay current with industry trends and best practices.

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