New Age CX Practice Lead

1 week ago

Mangalore, Karnataka, India beBeeCX Full time ₹ 20,00,000 - ₹ 40,00,000

Job Title: New Age CX Practice Head

About the Role

We are seeking an experienced and skilled professional to lead our New Age CX practice. As a New Age CX Practice Head, you will be responsible for driving business growth, developing strategies, and delivering high-quality solutions to our clients.

Key Responsibilities
  • Create compelling proposals and solutions that meet client needs and exceed expectations.
  • Build account plans identifying opportunities in CX for new age target accounts.
  • Develop excellent understanding of AI, Agentic AI, Chat bots and other transformation solutions in CX space for new age clients.
  • Understand client needs and connect with industry trends to create best-in-class solutions.
  • Build solutions with limited client information, ability to handle ambiguity and provide clarity to extended teams.
  • Create and lead client presentations.
  • Manage internal and external stakeholders.
  • Responsible for internal and external marketing and brand creation for New Age CX.
  • Responsible for deal conversion.
Requirements

To succeed in this role, you must have:

  • 15+ years of working experience
  • Mandatory - 3+ years of experience in working with multiple new age customers in CX
What We Offer

We offer a dynamic and challenging work environment, with opportunities for growth and development. If you are a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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