Customer Experience Program Developer

7 days ago


Mangalore, Karnataka, India beBeeImplementation Full time US$ 90,000 - US$ 1,10,000

Job Title: Customer Experience Program Developer


The role of the Customer Experience Program Developer is to design and implement customer experience programs across various regions, leveraging Medallia and Qualtrics platforms.


Key Responsibilities:

  • Design scalable, fast, and robust CX survey programs on Medallia Experience Cloud & Qualtrics XM
  • Implement new features and optimize existing ones to drive maximum performance in solving business problems
  • Collaborate with implementation teams, clients, client servicing, and project managers to incorporate feedback and drive project success
  • Attend meetings, prioritize features, and work with a sense of urgency to deliver value to customers
  • Work closely with other implementation hubs to synergize experience and initiatives
  • Manage change control and project development plans to ensure timely and effective implementation


Requirements:

  • 2+ years of relevant experience in IT-related roles, preferably with a focus on customer experience and customer feedback management
  • Experience and certification in Medallia Experience Cloud (Qualtrics CX & EX are a plus)
  • Strong analytical skills, excellent communication and organizational skills, and a focus on solutions
  • Proficiency in MS Office products and English language skills are essential
  • Experience with professional software engineering practices and database technologies is beneficial


What We Offer:

  • A dynamic team environment
  • Opportunities for growth and learning
  • A collaborative and supportive team culture


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