Customer Experience Professional

4 days ago


Mangalore, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,00,000

Customer Service Role Overview:

We are seeking a detail-oriented and customer-focused professional to ensure a positive experience for our customers.

Main Responsibilities:

  • Respond promptly and professionally to customer inquiries via various communication channels.
  • Manage and resolve issues related to lost packages, damaged products, and incorrect orders.
  • Process and manage customer orders on our Direct-to-Consumer website platform, including handling returns, exchanges, and refunds.
  • Act as the main point of contact for shipping vendors, working with them to track down and resolve delivery issues efficiently.
  • Proactively identify and resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience.
  • Maintain clear, concise, and empathetic communication with customers at all times.
  • Accurately document all customer interactions and resolutions.

Requirements:

  • Bachelor's degree
  • 1-2 years' experience in ecommerce operations role
  • Strong attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Ability to work independently and as part of a team
  • Fluent in written and spoken English

Benefits:

  • A supportive and dynamic work environment
  • Ongoing training and development opportunities


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