Data-Driven Customer Experience Strategist

2 days ago

Mangalore, Karnataka, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

We are a forward-thinking healthcare technology solutions provider.

About Us

Our purpose is to empower healthcare organizations to be future-ready, offering accelerated growth opportunities for bold and innovative talent.

We celebrate entrepreneurship, guided by passion, innovation, collaboration, and empathy. Explore exciting opportunities at the intersection of healthcare and technology on our website.

To kick-start your career, we understand how important the first few years are in creating the foundation of your professional journey. At our organization, you'll have a differentiated career experience, working at the exciting intersection of healthcare and technology, with mentorship from brilliant minds in the industry.

About the Role

We're seeking a Senior Manager/Manager – Data-Driven Customer Experience Lead to drive strategy, consulting, and solution leadership across customer data initiatives. This role involves shaping client engagements, identifying growth opportunities, and enabling successful delivery of data-driven customer experience programs.

  • Business Leadership & Strategy:
    • Owning the data practice vision, go-to-market strategy, and business development.
    • Partnering with sales, marketing, and consulting teams to define client value propositions and growth opportunities.
    • Developing and nurturing CXO-level relationships to position data as a core enabler of digital transformation.
  • Consulting & Solutioning:
    • Translating business objectives into data use cases and measurable outcomes.
    • Leading discovery, strategy, and solution workshops with clients.
    • Partnering with technology teams to design data architectures and integrations with MarTech, AdTech, and CRM ecosystems.
    • Providing digital analytics guidance for all assigned accounts.
  • Practice & People Development:
    • Mentoring cross-functional teams on data use cases, data strategy, and customer engagement.
    • Contributing to thought leadership, POVs, and industry events.
    • Building alliances with data vendors (Salesforce, Adobe, Segment, Tealium, etc.) to strengthen ecosystem partnerships.

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