Digital Transformation Specialist

3 days ago

Mangalore, Karnataka, India beBeeTransformation Full time ₹ 10,00,000 - ₹ 20,00,000
Digital Transformation RoleWe are seeking a Digital Strategy Manager to drive our customer service operations forward. As a key member of our team, you will be responsible for developing and executing digital strategies that align with our business goals.Your primary focus will be on managing and optimizing our digital channels, including chat, email, web, and self-service platforms. You will use data and analytics to boost efficiency and customer satisfaction, while leading the integration of AI, automation, and emerging technologies.To succeed in this role, you will need strong knowledge of call center tools, platforms, and KPIs, as well as hands-on experience with CRM systems, analytics tools, and automation platforms. Excellent communication, leadership, and problem-solving skills are essential.Key Responsibilities:
  • Develop and execute digital strategies aligned with business goals
  • Manage and optimize digital channels: chat, email, web, self-service
  • Use data & analytics to boost efficiency and customer satisfaction
  • Lead the integration of AI, automation & emerging technologies
  • Collaborate cross-functionally with CX, IT, and Ops teams
  • Track KPIs and report impact of digital initiatives
Requirements:
  • 5+ years in digital strategy, digital operations, or customer experience
  • Strong knowledge of call center tools, platforms, and KPIs
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
  • Excellent communication, leadership, and problem-solving skills
  • Ability to adapt quickly to evolving tech and customer trends
Preferred Qualifications:
  • Background in B2C/B2B customer service environments
  • Certifications in Digital Marketing, Agile, or CX tools

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