
Customer Service Advocate
1 day ago
Role Overview
We are seeking a skilled professional to handle customer inquiries and resolve issues efficiently.
">About the JobThe ideal candidate will have excellent communication skills, patience, and a willingness to learn. As a customer service representative, you will be trained to handle customer calls, respond to queries, and ensure a positive customer experience.
">Key Responsibilities- Handle inbound and outbound customer calls in a professional manner.
- Assist customers with queries, complaints, and product/service information.
- Provide accurate and timely responses to customer concerns.
- Maintain records of customer interactions and update databases.
- Escalate complex issues to the concerned department when necessary.
- Ensure customer satisfaction by delivering excellent service.
- Good verbal and written communication skills.
- Positive attitude, patience, and problem-solving ability.
- Willingness to work in shifts if required.
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