Support Advocate

1 day ago


Vadodara, Gujarat, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 6,00,000
Job Title: Customer Service Representative

We are seeking a professional and courteous customer service representative who is passionate about delivering exceptional support to our clients.

The ideal candidate will have 0-2 years of experience in customer-facing roles, be fluent in written and spoken English, and possess excellent communication skills. The role requires the ability to manage time efficiently, multitask, and stay organized while providing top-notch customer service via email, chat, and phone.

The successful candidate will also be able to resolve issues by collaborating with internal teams, maintain accurate records of interactions in our CRM, and contribute to process improvements by identifying recurring or trending issues.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, and phone
  • Communicate clearly, patiently, and professionally
  • Collaborate with internal teams to resolve issues
  • Maintain accurate records of interactions in our CRM
  • Contribute to process improvements by identifying recurring or trending issues

Requirements:

  • 0-2 years of experience in customer-facing roles (internships count)
  • Fluent in written and spoken English
  • Calm, empathetic, and solution-oriented
  • Able to manage time efficiently, multitask, and stay organized
  • Hold a graduate degree in any stream
  • Bonus: Experience working in e-commerce or with global clients


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