Patient Service Advocate

1 day ago

Vadodara, Gujarat, India beBeePatient Full time US$ 55,000 - US$ 85,000
Remote Patient Service Specialist

We are seeking a highly organized and articulate professional to join our team as a Remote Patient Service Specialist. This is a full-time, remote position that requires strong administrative and patient support skills.

This role involves managing the day-to-day operations of the front office remotely, ensuring smooth communication and efficient patient flow. As the first point of contact for patients, therapists, and staff, you will play a vital role in maintaining the clinic's high standards of service.

Key Responsibilities:
  • Financial & Administrative Support: Collaborate with the billing team on insurance verification, billing, and session authorizations. Educate patients on their insurance benefits and handle co-pay collection.
  • Scheduling & Coordination: Manage patient appointments, assist with transportation arrangements, and coordinate with home care schedulers.
  • Patient Management: Assist clinic therapists, monitor patient evaluations, and track patient discharge lists. Proactively address patient no-shows and cancellations to ensure continuity of care.
Required Skills & Qualifications:
  • Experience: Minimum of one (1) year of experience in administrative and medical office roles, specifically with scheduling.
  • Communication: Excellent verbal and written communication skills with a clear, neutral accent (preferably American or British).
  • Software Proficiency: Experience with Electronic Medical Records (EMR) systems such as Epic, AthenaHealth, or WebPT is required. Proficiency in Microsoft Office (Word, Excel) and Google Applications (Sheets, Docs, Calendar) is a plus.
  • Work Hours: You must be available to work from Monday to Thursday, 5:30 PM to 6:30 AM IST, and Friday, 5:30 PM to 4:30 AM IST.

If you are a highly motivated and organized individual with excellent communication skills, we encourage you to apply for this challenging and rewarding opportunity.

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