
Customer Service Representative
20 hours ago
Job Summary:
We are seeking a highly skilled and motivated customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional support to our customers after the sale, ensuring prompt issue resolution and continuous improvement.
Key Responsibilities:
- Respond to customer inquiries, complaints, and service requests in a timely and professional manner
- Collaborate with technical and service teams to resolve issues efficiently
- Maintain accurate records of customer interactions, service reports, and follow-up actions
- Support warranty claims, replacements, and repairs by coordinating with internal stakeholders
- Communicate service progress and status to customers via phone, email, or other channels
- Monitor service quality and gather feedback from customers to identify areas for improvement
- Collaborate with sales and logistics teams to ensure timely product delivery and minimize delays
- Analyze service performance data and generate reports on customer satisfaction
- Educate customers on product usage and best practices to enhance their experience
- Ensure compliance with company policies and service standards at all times
Required Skills and Qualifications:
- Excellent verbal and written communication skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Technical knowledge of products and services
- Time management and organizational skills
Benefits:
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- A competitive salary and benefits package
- The opportunity to make a positive impact on customer satisfaction
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