Customer service representative
3 weeks ago
Customer service representative
Position Title: Claims Analyst – General Insurance
Company Overview
Laverne Fintech is the Indian arm of La Verne Capital Pty Ltd, a well-established financial services company based in Australia. We specialize in providing financial planning, general insurance, home loans, and investment services to Australian clients. Our team supports backend and client-facing operations across a range of financial products.
Job Description:
We are looking for a dedicated and detail-oriented Claims Executive to manage and process insurance claims for our Australian clients. The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and the ability to deliver high-quality customer service. You will be responsible for end-to-end claims coordination, from initial reporting to settlement, while maintaining effective communication with clients and external stakeholders.
Key Responsibilities:
- Review and process insurance claims submitted by policyholders in a timely and accurate manner.
- Request and collect additional documentation or information from policyholders when necessary to support claim evaluation.
- Analyze and interpret insurance policy terms and coverage details to determine the eligibility of submitted claims.
- Coordinate with insurance companies to track and follow up on the status and progress of claims.
- Maintain clear and proactive communication with policyholders, providing regular updates throughout the claim lifecycle.
- Ensure proper documentation and systematic filing of all claim-related records within the internal system.
- Identify and flag any potentially fraudulent or suspicious claims for further investigation.
- Review settlement outcomes and communicate the resolution details effectively to the policyholder.
- Deliver outstanding customer service while nurturing strong and trust-based relationships with clients.
- Encourage clients to share feedback on their claims experience via Google reviews to help us improve and grow.
What We Expect from You:
- Strong verbal and written communication skills in English.
- 2 to 3 years of experience in Claims, customer service, or related roles (insurance or financial services preferred).
- Excellent relationship management and interpersonal skills.
- Confidence in handling client communication via email and phone.
- Proficiency in MS Office, especially Advanced Excel (pivot tables, VLOOKUP, formulas, etc.).
- Ability to work independently with minimal supervision and manage multiple claims simultaneously.
- Willingness to be proactive, take ownership, and adapt to a dynamic work environment.
Preferred Qualifications:
- Bachelor's degree in any discipline (Insurance or Commerce background preferred).
- Prior experience in claims processing or customer service (especially for Australian/foreign insurance firms) is an advantage.
- Flexible with working hours as per Australian time zones.
Job Timing:
- Willingness to work in an early morning shift to align with Australian business hours (5:00 AM to 2:00 PM IST)
Job Location:
- Work From Office only (Vadodara - Gujrat)
Compensation and Benefits
- Salary Range: ₹25000+ per month (commensurate with experience)
Additional Benefits:
- Health Insurance
- Provident Fund (PF)
- Punctuality Bonus
- Petrol Allowance
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