Customer Service Trainer
3 days ago
This is a role that involves partnering with frontline teams to evaluate the quality of new hires and ensure alignment with operational standards. It requires strong communication skills, both verbal and written, in English.
- The job holder will conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines.
- They will design and deliver refresher training programs in English tailored to meet specific needs and operational requirements.
- Innovative training materials will be created by integrating floor requirements and best practices into the curriculum.
- The job holder will maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes.
Key Requirements:
- Exceptional communication skills in English.
- Strong facilitation and presentation skills.
- Proficient in data handling and management.
- Advanced knowledge of MS Office and other relevant computer applications.
- Excellent people management and interpersonal skills.
- Strong organizational and time management skills.
Benefits:
This is a great opportunity for individuals who are passionate about customer service and want to make a positive impact.
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