VNA Trainer//Communication Trainer//International BPO

4 weeks ago

Vadodara, Gujarat, India Hiresquad Resources Full time
Urgent Openings in Vadodara & Bangalore

Leading BPO

VNA Trainer//Soft Skills Trainer//Communication Trainer

Require Excellent Communication Skills

CTC UPTO 6.5LPA based on Last CTC

Shifts 24*7

Require minimum 6 months Experience as VNA Trainer/Communication Trainer

Role and Key Responsibilities:

• Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure

alignment with operational standards.

• Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines.

• Design and deliver refresher training programs in English, tailored to meet specific needs and

operational requirements.

• Innovate training materials by integrating floor requirements and best practices into the training

curriculum.

• Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes.

• Foster intra- and inter-function collaboration to support seamless training and operational

processes.

• Proactively implement best practices and contribute to value addition across multiple locations.

• Attend and successfully complete the mandatory Train-The-Trainer (TTT) program.

• Interact with customers as required to gather feedback and address training-related queries.

• Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement.

• Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in

training outcomes.

• Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation.

• Mentor and support new trainers to enhance their effectiveness and integration into the training

team.

• Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the

team and with the TTBU training team.

• Analyze and report training batch performance, identifying areas for improvement and

implementing corrective actions.

• Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month.

• Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through.

• Monitor and report improvements, ensuring training initiatives drive positive changes and meet

established goals.

Key skills & knowledge:

• Exceptional verbal and written communication skills in English.

• Strong facilitation and presentation skills with a proven ability to engage and motivate

participants.

• Proficient in data handling, interpretation, and management.

• Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer

applications.

• Excellent people management and interpersonal skills, with a demonstrated ability to build

and maintain effective relationships.

• Strong organizational and time management skills, with the ability to handle multiple tasks

and priorities effectively.

Interested candidates can share their resume at simmi@hiresquad.in or call at 8467054123

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