
Customer Service Representative
2 days ago
We are seeking a highly skilled Client Support Associate to join our team. As a key member of our customer service team, you will play a vital role in providing exceptional support to our clients.
- Responsibilities include troubleshooting and resolving client issues in a timely and efficient manner.
- You will provide engaging and responsive telephone and email support to consumer clients, sales, and internal team members.
- A strong understanding of our products and services is essential, adhering to all policies, procedures, and guidelines.
Key Requirements:
- A high secondary or 10+2 diploma with 3 years' experience in a related field; OR any stream graduate degree with 1 year of experience.
- Strong computer skills, especially proficient in Microsoft Office, Outlook, and other internet-based tools.
- A strong understanding of business operations (spreadsheets, trends, data).
- Flexible working hours are a must.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multitask, answering numerous chats/calls and navigating smoothly between both mediums.
What We Offer:
- Transportation allowance
- Canteen subsidy
- Night shift allowance as per process
- Schedule adherence bonus
- Health insurance
- Tuition reimbursement
- Incentive components campaign wise
- Work-life balance
- Rewards and recognition
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