
Front Desk Services Manager
3 days ago
This is an exciting opportunity to join our front office team as a seasoned executive.
Key Responsibilities:- Manage daily front desk operations, including check-ins, check-outs, billing, and responding to guest inquiries in a timely manner.
- Ensure accuracy and efficiency in front desk functions by identifying and rectifying any lapses immediately.
- Administer front office duties on a daily basis, implementing and reviewing policies, systems, and processes for continuous improvement.
- Perform additional duties as needed in case of absence or peak workload, ensuring seamless service delivery.
- Monitor and oversee all guest services, identifying critical guests and VIP arrivals for personalized attention.
- A graduate degree in Hotel Management or a related field is highly desirable.
- At least 3-4 years of experience in a similar role in 4/5-star hotels is required.
- Excellent verbal and written communication skills are essential, with the ability to write professional emails and documents.
- Hospitality attitude and aptitude, with a customer-centric approach and effective communication skills, are necessary.
- Thorough organization and supervisory skills, with natural team player abilities and patience in dispute resolution, are also required.
Benefits:
- Complimentary meals
- Health insurance coverage
- Employee Provident Fund contribution
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