Service Desk Technical Advisor

8 hours ago

Solapur, Maharashtra, India beBeeServiceDesk Full time ₹ 8,00,000 - ₹ 15,00,000
IT Support Professional

The Service Desk Specialist plays a vital role in ensuring the smooth operation of our IT services. This individual will be responsible for managing and resolving incidents efficiently, providing expert support for service desk operations, and utilizing the Service Now platform to track, manage, and report incidents and service requests.

This role requires a strong understanding of Windows systems and networking infrastructure, as well as expertise in incident management and service desk operations. The ideal candidate will have experience with remote desktop support and troubleshooting, and possess excellent communication skills for user support and team collaboration.

Key Responsibilities:

  • Manage and resolve incidents efficiently to minimize disruption to business operations
  • Provide timely and effective resolution of user issues through expert support
  • Utilize the Service Now platform to track, manage, and report incidents and service requests
  • Maintain Windows-based systems for optimal performance and security
  • Oversee networking infrastructure for reliable connectivity and data flow
  • Deliver remote desktop support for seamless access to necessary resources
  • Collaborate with teams to enhance service delivery and optimize IT processes
  • Analyze incident trends to identify areas for improvement and implement proactive measures
  • Develop and maintain documentation for IT processes and procedures
  • Evaluate and ensure compliance with industry standards and best practices in the cards and payments domain
  • Provide training and guidance to users on IT systems and tools
  • Monitor system performance and implement necessary upgrades and patches

Required Skills and Qualifications:

  • Possess strong expertise in incident management and service desk operations
  • Demonstrate proficiency in the Service Now platform for managing IT services
  • Show solid experience with Windows systems and networking infrastructure
  • Exhibit capability in remote desktop support and troubleshooting
  • Display understanding of the cards and payments domain and its IT requirements
  • Show ability to work effectively in a hybrid work environment
  • Bring excellent communication skills for user support and team collaboration

Benefits of this Role:

  • Opportunity to work with a leading organization in the cards and payments domain
  • Chance to develop and apply technical skills in a dynamic and fast-paced environment
  • Collaborative team environment with opportunities for growth and development
  • Competitive compensation and benefits package

About Us:

We are a leading organization in the cards and payments domain, committed to delivering innovative solutions and exceptional customer service. Our team is passionate about IT and dedicated to making a positive impact in our community.

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