Help Desk Specialist

3 days ago

Solapur, Maharashtra, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 45,00,000
Job Title: Help Desk Specialist

We are seeking a skilled and empathetic Help Desk Specialist to join our team.

As a key member of our support team, you will be responsible for providing exceptional service to users, resolving their queries, and ensuring a seamless experience on the UnlimitedAstro app.

Key Responsibilities:

  • Respond promptly to user inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve user issues, escalating complex cases when necessary.
  • Maintain records of user interactions and feedback for process improvement.
  • Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
  • Strive to achieve user satisfaction targets and contribute to a positive brand image.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline (preferred: Business Administration, Communication).
  • 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
  • Excellent verbal and written communication skills in English; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Empathetic, patient, user-first mindset.
  • Familiarity with CRM tools preferred.
  • Willingness to work flexible shifts as per business needs.

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