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Technical Support Specialist
2 weeks ago
Luxoft has been engaged by a leading financial institution to provide technical support for the Smartstream cash management and liquidity activities.
- This role involves providing technical support for the underlying application, releases, and infrastructure.
Key Responsibilities:
- As a technical support analyst, you will be responsible for configuring systems across multiple business units under a dual-hat arrangement.
- You will act and make decisions on behalf of both entities, subject to the same remit and level of authority.
- Support UK hours from 7am to 4pm or 9am to 6pm or 10am to 7pm as required.
- Participate in overnight support rota (on call) and weekend work (releases/support etc).
- Document technical requirements or processes to capture configurations.
- Work with third-party software providers and adhere to pre-defined application standards.
- Raise queries or tickets if software defects are identified with the software vendor.
- Apply industry experience and ensure solutions incorporate best practices.
- Collaborate with neighboring teams to ensure changes are rolled out in a coordinated manner.
- Provide post-live support and assist with remediation where necessary.
- Work on key technical areas and ensure defects are tracked and managed.
- Highlight risks or concerns and escalate items appropriately.
Mandatory Skills:
- Experience with Smartstream Cash Management (CMS) ver 4, Control Process Designer, Smart Schema, and some Smartstream Recs.
- Excellent communication skills, able to converse with various teams.
- Familiarity with Change Requests, attending and representing on CAB and weekend rollout of code changes.
- Knowledge of Control M application, including jobs creation, administration, alerting, file move, file watchers, JSON, etc.
- Oracle 19 SQL scripting and Oracle database concepts.
- Linux shell scripting and support.
- Ability to package up and manage configuration/code changes into releases, and apply to production.
- Jboss 8 server knowledge, configuration, and support, error log analysis, and WAR file deployment.
- JMS Queue processing and principles.
- GitHub software management and Automated deployment via CI/CD pipeline.
- Flexibility, particularly when working on rolling out system changes in non-business hours and weekends.
Nice-to-Have Skills:
- Proactive and self-starting individual with high levels of ownership and accountability.
- Strong analytical skills with an ability to understand complex workflows.
- Proven ability to organize and prioritize own workload and drive results.
- The ability and confidence to demonstrate strong decision-making skills/sound judgments.
- Flexibility to adapt to urgent tasks as well as undertaking longer-term solutions.
- Strong problem-solving skills employing a logical approach.
- The ability to collaborate and partner across the firm.
- High attention to detail.
