Technical Support Professional

16 hours ago


Thiruvananthapuram, Kerala, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Overview

The Technical Support Specialist position is a key role in ensuring exceptional customer support experiences. The successful candidate will provide expert technical assistance, resolve issues efficiently, and collaborate with cross-functional teams to drive resolution.

Key Responsibilities:

  • Respond to customer inquiries, providing timely and effective solutions.
  • Diagnose and troubleshoot complex hardware and software issues using analytical and problem-solving skills.
  • Document customer interactions in our comprehensive support system for transparency and accountability.
  • Collaborate with teams to resolve intricate technical challenges through collaborative efforts.
  • Develop and deliver training programs to enhance customer knowledge on product usage and best practices.

Qualifications

  • Bachelor's degree in Computer Science or a related field of study is highly valued.
  • Relevant industry certifications are advantageous.

Required Skills

  • Strong analytical and problem-solving skills are essential for troubleshooting technical issues.
  • Excellent communication and interpersonal skills facilitate seamless customer interactions.
  • Proficiency in identifying root causes and resolving technical problems is crucial.
  • Experience with customer support software and tools is necessary.

Preferred Skills

  • Familiarity with networking concepts and protocols enhances technical capabilities.
  • Knowledge of cloud services and applications can be beneficial.


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