Technical Support Specialist
5 days ago
**Company Overview:** CA-One Tech Cloud is a leading provider of cloud infrastructure solutions.
We are seeking a highly skilled Technical Support Engineer to join our team.
The successful candidate will be responsible for delivering exceptional IT support services to our clients.
**Job Description:)
- Provide timely and efficient resolution of technical issues via helpdesk.
- Diagnose and resolve software, hardware, network, and other IT-related problems.
- Manage and update helpdesk tickets, ensuring issues are tracked and resolved within Service Level Agreements (SLAs).
- Collaborate with other IT teams to solve complex issues and ensure seamless IT operations.
**Required Skills and Qualifications:
- 4+ years of experience in IT technical support.
- Strong knowledge of macOS and Windows-based systems.
- Experience with SaaS tools such as Google Workspace, Atlassian, and Microsoft O365.
**Benefits:
- A competitive salary package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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