Technical Support Technician
6 days ago
We are looking for a skilled Technical Support Technician to join our team at AVASO Technology Solutions.
In this role, you will provide technical support, troubleshooting, and IT assistance to end users, and will have the ability to work in a project-based environment requiring flexibility and teamwork.
The successful candidate will have strong technical expertise, excellent problem-solving skills, and a customer-centric approach to ensure seamless IT operations and user satisfaction.
Key Responsibilities and Functions:
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
Required Skills & Qualifications:
- Bachelor's degree or equivalent in Computer Science or related field.
- Comp TIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months of IT experience.
- Proven analytical, troubleshooting, and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA's.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
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