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Technical Support Specialist
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At Siegwerk, we are seeking a highly skilled Technical Support Specialist to join our team in Ahmedabad. This is an exciting opportunity to make your mark with a leading global supplier of Printing Inks and sustainable packaging solutions.
The ideal candidate will have 8-10 years of experience in providing technical support for inks, working on gravure presses. They will possess strong knowledge of ink, substrates, gravure printing process, lamination process, and different applications. Excellent problem-solving, analytical skills, and ability to troubleshoot and resolve technical issues are essential.
Responsibilities:
- To provide on-press technical support in all aspects to existing customers
- To demonstrate an understanding of both technical and commercial aspects of product by doing successful end-to-end product validation of inks on gravure printing
- To analyze customer requirements and provide technical solutions by working closely with internal and external stakeholders to address quality-related issues
This role requires a strong relationship builder who can effectively communicate with customers to identify potential issues, resolve problems efficiently, and optimize satisfaction.
