
Travel Experience Expert
4 days ago
Travel Experience Expert
We are seeking a highly skilled and customer-focused professional to provide exceptional travel experiences for our clients.
About the Role
- Action PNRs, issue refunds, air tickets, and drive hotel & car invoices using Global Distribution Systems (GDS).
- Read and interpret fare rules in GDS, fare sheets, and apply them while issuing tickets.
- Action PNRs and ensure adherence to Service Level Agreements (SLAs).
- Have an excellent understanding of the travel business to ensure smooth day-to-day operations.
- Be result-oriented and able to resolve queries from the market.
- Be a self-starter and quick learner with the ability to multi-task.
Requirements
- A Graduate with 2-3 years of experience in the travel industry.
- Degree/Diploma in Travel - Air Fares & Ticketing.
Responsibilities
- Ensure compliance with SLAs and other internal guidelines, policies related to the business area.
- Maintain high quality along with productivity.
- Understand and consistently exceed customer expectations while ensuring effective teamwork.
- Have an eye for detail with focus on quality and controls.
- Be flexible to work in a dynamic environment.
What We Offer
- Competitive salaries.
- Bonus incentives.
- Support for financial well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working models.
- Paid parental leave policies.
- Free access to wellness centers.
- Career development opportunities.
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