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Travel Expert
3 weeks ago
The Flight Specialist is a key role within our organization, responsible for managing end-to-end flight bookings, complex itineraries, and high-touch support for discerning clientele.
This position requires expertise in GDS systems, including Sabre, Amadeus, and Galileo, as well as proficiency in international travel, fare construction, and route planning.
Additional responsibilities include coordinating fare optimization, refunds, and fare disputes directly with airline partners, as well as managing special service requests and leading debit memo management.
- Manage flight bookings, exchanges, cancellations, and ticket issuance via GDS systems.
- Handle complex multi-city, international, and round-the-world itineraries.
- Apply airline fare rules and interline agreements to deliver the best outcomes for clients.
- Action PNRs in line with defined SLAs and ensure complete documentation across systems.
- Coordinate fare optimization, refunds, and fare disputes directly with airline partners.
- Manage special service requests: seat preferences, unaccompanied minors, meals, medical needs, and urgent ticketing issues.
- Lead Debit Memo Management: Investigate and respond to ADMs with speed and accuracy, identify root causes, and implement preventive measures.
- 5+ years of experience in flight ticketing for HNI clients, travel agencies, OTAs, or corporate desks.
- Proficiency in at least one GDS system.
- Deep understanding of international travel, fare construction, and route planning.
- Expertise with BSP, ARC, PNR management, ticket issuance, and airline invoicing.
- IATA Foundation or Consultant Certification required.
- Polished verbal communication, attention to detail, and calm under pressure.
