Chief Customer Retention Officer

2 weeks ago

Pune, Maharashtra, India beBeeCustomerExperience Full time ₹ 8,50,000 - ₹ 17,50,000

This role is ideal for an ambitious customer experience professional who can build strong relationships with clients and drive retention through proactive communication and exceptional service.

The successful candidate will have advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, and analytical skills to track performance metrics and improve processes. They should be organized and detail-oriented, able to work independently, and possess strong problem-solving ability.

Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.

About this role, you will need a mix of technical skills and interpersonal abilities to deliver top-notch customer experiences and contribute to business success. If you have experience in customer service, excellent communication skills, and a passion for delivering results-driven solutions, we want to hear from you.

This company is a global leader in 3D design, engineering, and entertainment software that fosters a culture of innovation, creativity, and inclusivity. You'll have opportunities to grow professionally and personally while making a positive impact on people's lives.

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