Senior Operations Manager

1 day ago


Madurai, Tamil Nadu, India beBeeOperations Full time ₹ 1,88,60,000 - ₹ 2,41,25,000

We are seeking an experienced and skilled professional to lead our Know Your Customer (KYC) operations.

About the Role

This position involves overseeing Business-As-Usual (BAU) processes, identifying opportunities for global process migration and scalability, and collaborating with Compliance and senior business leaders to ensure adherence to regulatory requirements and business objectives.

Key Responsibilities:
  • Lead and manage KYC operations in alignment with compliance frameworks, policies, and internal control standards.
  • Oversee BAU processes, while identifying opportunities for global process migration and scalability.
  • Provide effective people management, including coaching, mentoring, and ensuring service-level standards are consistently achieved.
  • Collaborate with Compliance and senior business leaders to ensure adherence to regulatory requirements and business objectives.
  • Supervise client onboarding processes and implement enhancements to improve the client experience.
  • Deliver timely and accurate MIS reports for senior stakeholders.
  • Monitor daily account refresh activities to ensure documentation and regulatory standards are met.
  • Conduct quality assurance reviews on onboarding and refresh cases to ensure compliance and accuracy.
  • Maintain and update system enhancements and process improvements.


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