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Senior Club Operations Manager

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Job Title: Senior Club Operations Manager

This role is responsible for overseeing the overall operations of a club, ensuring seamless execution of events and activities.

Key Responsibilities:
  • Develop and implement annual activity calendars, monitoring progress to meet objectives.
  • Coordinate with stakeholders, including members, vendors, and external partners, to deliver excellent customer service and foster strong relationships.
Team Leadership:
  • Delegate tasks effectively, monitor performance, and evaluate team members' responsibilities.
  • Implement uniform policies and ensure staff compliance while on duty.
Budget Management:
  • Assist in managing club budgets and resource allocation for events.
  • Coordinate with management for necessary approvals or procurement.
Membership Engagement:
  • Deliver exceptional customer service by creating a welcoming environment for all members.
  • Promptly address concerns, complaints, or suggestions, turning potential issues into opportunities to strengthen member relationships and improve club services.
Health, Safety & Compliance:
  • Ensure the fitness club operates in full compliance with local and state health regulations.
  • Implement and monitor safety procedures across all areas to minimize risk and protect members and staff.
Program & Event Planning:
  • Strategically plan and oversee various engaging fitness programs, wellness challenges, workshops, and social events that cater to diverse member interests and goals.
  • Collaborate closely with instructors and wellness professionals to design and implement innovative offerings that enhance the member experience.
Reporting & Documentation:
  • Maintain documentation of all club activities for audit, continuity, and institutional reporting.
  • Provide regular updates to senior management and relevant stakeholders.