Senior Operations Manager

6 hours ago


Madurai, Tamil Nadu, India beBeeOperations Full time ₹ 5,00,000 - ₹ 80,00,000
Job Title: Senior Operations Manager

We are seeking a highly skilled and experienced Senior Operations Manager to lead our team in achieving operational excellence.

This is a challenging role that requires effective management of daily workflow, ensuring maximum capacity utilization and schedule adherence.

The successful candidate will be responsible for conducting regular one-on-one meetings with team members, addressing concerns, and providing feedback. They will also communicate constantly with the US offices through calls and emails, prepare accurate reports, and submit them timely to the desired recipients.

A strong oral and written English communication skill, problem-solving ability, good networking skills across the organization, training skills, and ability to create a challenging and fast-paced team-oriented environment are essential requirements for this role.

Requirements include 5-7 years of work experience in managing teams at BPO/KPO, interacting with confidence with US internal and external customers, and proficiency in English language.

  • Manage daily workflow to ensure maximum capacity utilization.
  • Ensure schedule adherence for self and team.
  • Conduct regular one-on-one meetings with team members, address concerns, and provide feedback.
  • Communicate constantly with the US offices through calls and emails.
  • Prepare accurate reports and submit them timely to the desired recipients.
  • Perform random quality checks on volumes processed by team members.
  • Conduct daily meetings with team and provide timely process updates to maintain quality.
  • Anticipate client's needs and prepare reports.
  • Review QC feedbacks and devise ways to improve quality of the team.


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