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Order Management Specialist
1 month ago
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world.
About the RoleTo process orders of Finished Goods and POSM for all channels on timely basis to ensure 100% Service Level. Co-ordinate with Sales, Finance, Trade Marketing and Commercial Network to ensure seamless communication and highest customer satisfaction.
Main ResponsibilitiesKey Responsibilities:
1. Ensure all orders received from Customers on day-to-day basis are timely and correctly processed thereby helping to achieve 100% Service Levels for respective customers within assigned channels.
2. Co-ordinate with all Customers/ Key Accounts, Sales, and Supply Chain for smooth processing of orders.
3. Perform data analysis thereby ensuring improvement in all KPIs and publishing of relevant reports/dashboards.
4. Work on the assigned projects with cross functional teams on improvement in Service Levels and freshness.
5. Effectively ensure Governance, Risk and Compliance to policies and processes for Customer Service in consistency with Group Standards.
6. Ensure efficient management of appointment confirmation (in case of Modern Trade and E com customers) and timely deliveries.
7. Ensure efficient end to end management of Customer and Product Master Data.
8. Stock Freshness Management – Ensuring Freshness of the stocks is well managed by adhering to FEFO and timely escalation to respective stakeholders.
9. Sales Returns Management – Ensuring minimal sales returns and timely accounting of the same.
RequirementsPost Graduate with about 4 years of work experience.
