Customer Order Management Specialist

3 weeks ago


Pune, Maharashtra, India Cummins Inc. Full time

Job Summary

Cummins Inc. is seeking a highly skilled Customer Order Management Representative to join our team. As a key member of our supply chain team, you will be responsible for managing customer orders from start to finish, ensuring timely and accurate delivery of products to our customers.

Key Responsibilities:

  • Manage customer orders, including order entry, modification, and escalation
  • Collaborate with cross-functional teams to validate and execute demand plans
  • Align supply plans with demand plans to drive stability in the supply chain
  • Act as single-point-of-contact for customers, parts distribution centers, and manufacturing plants
  • Provide accurate documentation and continual communication to customers throughout the order process
  • Take ownership of and resolve complex customer inquiries through extensive research and detailed understanding of Cummins processes, systems, and practices
  • Maintain accurate records of all internal and external interactions in the appropriate database/system
  • Ensure customers comply with export policies and required export/shipping documentation is compiled to relevant legislation
  • Act as liaison between customer and aftermarket/manufacturing location for quality issues

Requirements:

  • 2+ years of relevant customer order management, account management, or supply chain experience
  • Strong communication and problem-solving skills
  • Ability to work in rotational shifts, primarily night shifts
  • Fluency in English and prior experience working on call with US stakeholders

Preferred Qualifications:

  • Supply chain knowledge and experience
  • Customer query resolution experience
  • English communication skills, with strong email writing skills


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