Order Management Specialist
4 weeks ago
At Vodafone Idea Limited, we're looking for a seasoned professional to lead our Order Management function for Enterprise products. As an Order Management Specialist, you'll be responsible for optimizing PO to WO briefcase time, maximizing revenue realization through continuously improving order processing efficiencies, and ensuring billing accuracy for Fixed Line customers.
The role involves managing multiple partner sites, responsible for operations delivery, and working towards improving operational efficiency. You'll identify opportunities for process automation and reduced dependency on manual tasks, and improvement on accuracy of data entry.
Key Result Areas/Accountabilities:
- Operations Management Ensure adherence to SLAs / KPIs as per company norms. Document validations are done as per TRAI and DoT regulations. Would have to represent VIL Order entry, back office and billing operations in both internal and External audits and certifications.
- Operational excellence Ensuring that excellence is driven and new initiatives are introduced for process enhancement, Land and realize revenue benefits of industry first digital order management process. Achieve and maintain industry first position in order processing efficiencies.
- Process Governance Implementation of standardized processes and reengineering for enhancing customer experience. Enhancing process automation tools to make the fit for purpose.
Core Competencies, Knowledge, Experience:
- Experience with Telecom industry both fixed line and preferably mobility.
- Technical Knowhow on order lifecycle from Quote to cash.
- Should have knowledge of fixed line operations i.e. Activations, number allocation, bill, reconciliation.
- Partner/vendor Management.
- Operational governance, Managing and streamlining operations.
- Attitude towards meeting customer first agenda.
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