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Regional Community Director

3 weeks ago

Bengaluru, Karnataka, India beBeeCommunity Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title:

Community Engagement Manager

">Role Overview:

As a key member of our team, you will be responsible for managing the operational supply of community hosts, moderators, and key contributors. Your primary goal will be to ensure a well-balanced and engaging environment for users through optimal talent management, operational oversight, engagement analytics, training, and quality assurance.

">Key Responsibilities:
  • Talent Supply Management:
  1. Identify, onboard, and manage hosts, moderators, and key contributors for 1:1 Audio/Video calls.
  2. Develop and execute strategies to recruit and retain high-quality talent that aligns with our goals.
  3. Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours.
Operational Oversight:
  1. Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately.
  2. Monitor host and moderator performance, providing feedback, support, and resources to ensure optimal community engagement.
Engagement and Performance Analytics:
  1. Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance.
  2. Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention.
  3. Report regularly on community performance, identifying trends and areas for improvement.
Training and Development:
  1. Develop and implement training programs for hosts and moderators to enhance their communication skills, engagement techniques, and adherence to community guidelines.
  2. Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls.
Quality Assurance & Compliance:
  1. Ensure that all hosts and moderators adhere to community guidelines and platform standards.
  2. Monitor audio and video call for quality control, addressing any issues related to inappropriate behavior or content.
  3. Develop protocols to handle violations, disputes, and conflicts in a timely and professional manner.
Community Growth & Expansion:
  1. Develop strategies to expand the host and contributor base to new markets and languages.
  2. Work on initiatives to grow active users and enhance the overall user experience & host growth.
">Requirements:
  • Bachelor's degree in Operations Management, Community Management, Business Administration, or a related field.
  • 2+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms.
  • Must be fluent in Kannada & English (Read, Write & Speak).
  • Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts, moderators, and content contributors.
  • Proficiency in analytics tools, community management platforms, and audio/video calling technologies.
  • Excellent communication, leadership, and organizational skills.
  • Ability to multitask and prioritize in a fast-paced, dynamic environment.