CX Solutions Leader

2 weeks ago

Bengaluru, Karnataka, India beBeeAnalyst Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

We are seeking a highly skilled Lead CX Analyst to join our team.

About the Role

As a Lead Analyst for Qualtrics, you will interact with client stakeholders, understand their requirements, and suggest strategic ideas. You will lead the design, implementation, and optimization of Experience Management (XM) programs for enterprise clients.

You will work on translating business needs into robust Qualtrics-based solutions that drive actionable insights and measurable impact.

Key Responsibilities
  • Work closely with clients to comprehend their business objectives, survey needs, and customer experience strategies.
  • Provide consultative guidance on research design, distribution strategy, and metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
  • Design and configure advanced Qualtrics surveys utilizing logic, embedded data, and workflow automation.
  • Create dashboards and XM Directory configurations.
  • Implement integrations with downstream platforms like Salesforce, Snowflake, or CRM systems using APIs and Web Services.
  • Troubleshoot technical issues and ensure platform optimization and data integrity.
  • Manage project timelines, technical delivery, and client communications effectively.
  • Collaborate with QA, data, and engineering teams to ensure high-quality deployments.
  • Support user acceptance testing (UAT), hypercare, and transition to support/business-as-usual (BAU) models.
  • Document solution architecture and best practices for internal and client use.
About Our Ideal Candidate

We are looking for an experienced professional who possesses exceptional analytical skills, excellent communication abilities, and a strong understanding of Experience Management (XM) principles.

The ideal candidate will have a proven track record of delivering high-quality results, working collaboratively in a team environment, and driving customer-centric initiatives.

If you are a motivated and detail-oriented individual with a passion for customer experience, we encourage you to apply for this exciting opportunity.

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